๐Ÿ’ก This is a 150-screen interactive prototype. Start with Onboarding โ†’ Home โ†’ Red File โ†’ Ask โ†’ Journal. Use the tabs above to jump between features.
Suggested demo path:
9:41

You are already doing something hard.

Covway helps you carry it.

Let's save your progress

So nothing you set up gets lost. We'll send a quick code to verify it's you.

We'll only use this to keep your account secure.

Enter the code we sent

We sent a 6-digit code to (612) 555-0184.

Who are you caring for?

Your information is encrypted and never shared without your permission.

Covway shapes everything around them.

You can update this anytime in Settings.

Here's what we're building for Tom.

A secure home base with everything someone needs to care for Tom safely โ€” even if that someone isn't you.

Red File Emergency profile for first responders
Care Circle Coordinate with everyone who helps Tom
Watch Never miss a deadline or medication
Ask AI that knows Tom's documents and care

Tell us about Tom's situation

This shapes what Covway shows you โ€” resources, deadlines, and how Ask answers questions.

Maple Grove, MN โ€” Hennepin County

This helps Covway find the right benefits, deadlines, and programs for your area.

Tomโ€™s voice in his own care

Covway believes the person receiving care should have a say in how their information is used. This helps us set that up the right way.

Can Tom participate in decisions about his own information?
Yes, Tom can make his own choices
Tom will have his own view where he can see his information, flag anything that doesnโ€™t look right, and set preferences about whatโ€™s shared.
With support
Tom can participate using simplified choices (pictures, yes/no, mood check-ins). A trusted advocate can also review his information on his behalf.
Not at this time
Youโ€™ll manage Tomโ€™s information as his Guardian. Covway will log all sharing activity and prompt you to review periodically. You can change this anytime.
No matter which option you choose, Tomโ€™s data is always protected. Only people you authorize can see his information.

What language works best for your family?

Covway uses this for document summaries, explanations, and care instructions.

English
English
Spanish
Espaรฑol
Hmong
Hmoob
Somali
Soomaali
Lao
เบฅเบฒเบง
Vietnamese
Tiแบฟng Viแป‡t
Chinese
็ฎ€ไฝ“ไธญๆ–‡
Other
More options

You can change this anytime in Settings.

One question about where you are

No right answer โ€” this helps Covway know where to start.

We're just getting started

Starting out can feel like a lot. A Care Navigator can get you set up in 15 minutes โ€” free, no pressure.

Schedule a call โ†’
Less than a year
A few years
Most of my life

Most families in your situation set up with a Navigator

Jessica can walk you through everything in 15 minutes โ€” free, no pressure. She'll set up Tom's Red File, explain each feature, and answer any questions.

Pick a time with Jessica

15 minutes โ€” she'll walk you through Covway and answer any questions.

You're all set

Your call with Jessica is booked.

Care Navigator
Jessica Lopez
When
Today, March 25 at 4:00 PM
Duration
15 minutes
How
Phone call โ€” we'll call you
You'll get a text reminder 15 minutes before.
Personalized for new caregivers

Here's your starting plan for Tom

We'll walk you through the most important things first โ€” starting with what keeps Tom safe.

Build Tom's Red File
If Tom can't speak for himself, this speaks for him. First responders see it instantly โ€” no login, no delay.
Your Care Navigator
Jessica will walk you through everything โ€” Medicaid, IEP, SSI โ€” so you don't have to figure it out alone.
Set up Tom's Circle
Invite the people who help care for Tom. Everyone sees only what they need to.
Track Tom's deadlines
Covway watches for Medicaid renewals, IEP timelines, and more โ€” so nothing slips.
Tailored to your experience

Here's how Covway fits into Tom's care

You already know what Tom needs. We'll help you stay ahead of the system.

Never miss a deadline
Medicaid renewals, SSI reviews, IEP meetings โ€” Covway tracks them and gives you a checklist before each one.
Build Tom's Red File
Everything a first responder needs, accessible from Tom's lock screen โ€” no login needed.
Understand any document
Upload a letter or form โ€” Covway explains it in plain language so you know exactly what's needed.
Coordinate Tom's Circle
Share exactly what each person needs to know about Tom's care โ€” nothing more.
Built for multilingual families

Covway works in your language

Upload documents in English โ€” Covway translates and explains them in your language.

Translate any document
Upload a letter, form, or notice in English. Covway translates it to your language and explains what it means.
Build Tom's Red File
In an emergency, first responders see Tom's info instantly โ€” in English and your language.
Your Care Navigator
Jessica speaks your language. Schedule a free call to get everything set up with support.
Track Tom's deadlines
Medicaid renewals, SSI reviews โ€” Covway reminds you before they're due, in plain language.
For experienced, long-term caregivers

Covway helps carry what you've been managing alone

After all these years, you shouldn't still be doing everything from memory.

Digitize Tom's Red File
You've probably explained Tom's needs a hundred times. Put it in one place โ€” accessible from his lock screen.
Plan for transitions
Covway helps you document everything someone else would need to know about Tom's care โ€” just in case.
Stay ahead of deadlines
After years of renewals and reviews, let Covway track the dates so you don't have to.
Coordinate Tom's Circle
Give each person in Tom's life exactly the access they need โ€” nothing more.

You're in the right place, Amber.

The Red File is the first thing we build because it's the one thing that matters most in an emergency. It gives first responders what they need โ€” without a login, without delay.

Step 1 of 6

Let's start with who Tom is

First responders will see this first. A photo helps them confirm they have the right person.

Add a photo of Tom
Step 2 of 6

Tom's conditions

What should a first responder know about Tom's diagnoses?

Autism Spectrum Disorder (Level 2)
Nonverbal

You can always update this later. Just list what a stranger would need to know in an emergency.

Step 3 of 6

Tom's medications

Include anything Tom takes regularly. Dose and schedule help responders make safe decisions.

Risperidone
0.5 mg ยท Twice daily (morning, evening)
Melatonin
3 mg ยท Nightly before bed
Not sure? You can skip this and come back. The Red File will show "No medications listed."
Step 4 of 6

Allergies & communication

Two critical things a first responder needs to know.

Allergies
Penicillin Severe
Latex Mild
Communication
Step 5 of 6

Emergency contacts

Who should a first responder call? Add at least one contact.

AJ
Amber Johnson
Mother ยท Primary Guardian
(612) 555-0184
1st
DR
David Rodriguez
Uncle ยท Co-Guardian
(612) 555-0291
2nd
Step 6 of 6

Comfort protocol

What calms Tom down when he's distressed? This helps responders and caregivers keep him safe.

Loud / sudden noises
Bright fluorescent lights
Being touched unexpectedly

How to communicate with Tom

You know Tom better than anyone. Help us translate that into guidance a first responder can use in 30 seconds.

AI-guided interview

Covway will ask you five short questions about how Tom communicates, then generate a structured guide optimized for first responders. You review and approve everything before it goes live.

Question 1 of 5

Take your time

How does Tom usually communicate?

For example: words, gestures, pointing, a device, or facial expressions.

There are no wrong answers here.

Question 2 of 5

What does Tom do when he is overwhelmed or frightened?

Describe what it looks like to someone who has never met him.

Question 3 of 5

What helps Tom calm down when he is distressed?

Be as specific as you can. What works at home may also work for a stranger.

Question 4 of 5

Is there anything a stranger should never do around Tom?

For example: sudden loud sounds, being touched on the shoulder, bright lights.

Question 5 of 5

Is there anything that helps Tom feel safe with someone he does not know?

Think about what has worked when Tom meets new people.

Translating your answers

Covway is turning what you shared about Tom into a structured guide a first responder can read in 30 seconds.

This usually takes a moment...

AI Draft

Communication guide for Tom

This is a draft. Nothing goes live until you approve it.
How Tom communicates

Tom does not use spoken words. He communicates using gestures, facial expressions, and an AAC (communication) device on his iPad. He points at things he wants and will pull your hand toward what he needs. Hand flapping and humming indicate happiness, not distress.

What distress looks like

When overwhelmed, Tom rocks back and forth, covers his ears, and may drop to the ground. He sometimes makes a loud repetitive sound. This is self-regulation, not a medical emergency. He does not become aggressive. Do not intervene physically unless he is in immediate danger.

What helps

Give Tom space. Speak in a low, steady voice using short sentences. Do not touch him. His noise-canceling headphones are in his backpack. Gentle music on his iPad helps. He needs 5 to 15 minutes to self-regulate. Patience is the most important thing.

What to avoid
  • Do not restrain Tom
  • Do not grab his arms or shoulders
  • Do not raise your voice or make sudden loud noises
  • Do not take his backpack or separate him from his belongings
  • Do not shine a flashlight directly in his face

Review each section carefully. You know Tom best.

This guide was generated by Covway based on your answers. It is not medical advice. Review all content before activating.

Additional languages

First responders in your area may speak other languages. Generate this guide in additional languages so anyone who scans Tom's QR code can read it.

English Approved
Spanish Generate
Somali Generate
Hmong Generate

Each language generates separately and requires your approval.

Communication guide is live

Any first responder who scans Tom's QR code will now see this guide.

Preview: What first responders see

How to communicate with Tom

Communication: Nonverbal. Uses gestures, facial expressions, and AAC device on iPad. Points at things he wants. Hand flapping = happy.

Distress: Rocks, covers ears, may drop to ground. This is self-regulation, not emergency.

What helps: Give space. Low voice. Headphones in backpack. Needs 5-15 min.

Avoid: Do not restrain. No grabbing. No loud sounds. Do not take backpack.

Tom's Red File is ready

First responders can now see his critical information instantly โ€” no login, no delay.

What responders will see
Photo, name, and age
2 conditions listed
2 medications with dosages
2 allergies with severity
Communication needs
2 emergency contacts
Comfort protocol + sensitivities
The Red File is now on Tom's lock screen. Anyone can access it in an emergency โ€” no login needed.

Welcome to Covway,

Amber

Let's get Tom's plan set up. Here's where to start.

Build Tom's Red File

This is the most important thing you can do today. First responders will see this in an emergency.

0 of 6 sections
Complete the care profile

Adding conditions and medications powers the Red File and helps Ask give better answers.

Invite someone to the Circle

Share what each person needs to know โ€” nothing more.

Never miss a deadline

Medicaid renewals, court reviews, prescription refills โ€” Covway tracks them so nothing slips through the cracks.

Medicaid SSI / SSDI Guardianship Rx refills
Start the Care Journal

Track daily notes, medical updates, and decisions. Powers your annual court report.

Discover resources for Tom

Benefits, programs, and services matched to Tom's needs and location.

Tom's View

Tom's space to share how he's doing โ€” in his own words, on his terms.

Need help? Schedule a free call with Jessica, your Care Navigator.

Good morning,

Amber

Tom's plan is in place. Here is where things stand.

Ask about Tom's care...
New care transition?
Send Tom's information

Covway will prepare a packet for any new provider, school, or caregiver โ€” ready for your review before sending.

From Tom's View
Tom is reviewing your dentist question

He's looking at Dr. Patel and Dr. Chen. We'll let you know what he picks.

๐Ÿ˜Š
Tom's View
How Tom is feeling today

Check on Tom's space โ€” see what he's shared.

Tom's Red File has a gap.
His communication profile hasn't been built yet. First responders won't know how to reach him.
Key features to explore
Red File
Tom Johnson
Ready Updated 2 days ago
โ€บ
Red File update suggested

Tom's prescriptions were updated on March 22. His Red File medication list may need reviewing.

Medicaid renewal
June 15, 2026 ยท Needs 2 documents
81 days
SSI annual review
Aug 18, 2026 ยท Paperwork arriving soon
145 days
Guardianship court review
Nov 3, 2026 ยท All documents ready
222 days
MR
Maria R. on shift since 8:00 AM
Ready to start journaling?
Tracking daily notes and decisions helps you build Tomโ€™s annual court report and keeps the whole team informed.
Maria R. viewed Tom's Medication List
2 hours ago
You shared Medicaid info with David R.
Yesterday
Jessica Lopez sent you a message
2 days ago
Dr. Patel โ€” Medication mgmt
April 19 ยท 10:30 AM ยท Hennepin Healthcare
3 doses due today
Risperidone, Melatonin, Vitamin D
Transition planning

Tom turns 22 in 14 months.

Services tied to his IEP will end. Here's what changes and what to do now.

Log an entry about Tom's day...
Benefits Deadline soon
Minnesota DD Waiver โ€” waitlist open in your county
Financial New
ABLE account โ€” tax-free savings for Tom

Tom's Care Profile

Each section you complete powers a different part of Covway.

Used in emergencies
Shared with first responders & answers your questions
Used in emergencies
4
Shared with caregivers on shift
5
Helps answer questions & shared on shift
6
Tracks appointments & answers questions

3 of 6 sections completed

Almost ready

Tomโ€™s Red File is a strong start. A few sections could be more specific to help first responders act quickly.

Section review
Complete
Complete
Complete
Complete
Needs detail
Needs detail
These are suggestions, not requirements. You decide what goes in Tom's Red File.
1 of 2

De-escalation

Help first responders know how to keep Tom calm

What you wrote
Be calm and patient
Suggestion

When Tom is overwhelmed, he may cover his ears, rock rapidly, or drop to the ground. These are signs of sensory overload, not aggression.

Do: Speak slowly in short sentences. Reduce noise and light if possible. Show objects or pictures rather than giving verbal instructions. Give him space โ€” do not touch or restrain unless there is an immediate safety risk.

Do not: Raise your voice, use sirens near him, or physically redirect him. This will escalate the situation.

Your version
This suggestion was generated automatically. You control what first responders see โ€” review carefully before saving.
2 of 2

Communication

Help first responders connect with Tom

What you wrote
Nonverbal
Suggestion

Tom is nonverbal and does not use spoken language. He communicates using a picture-based AAC app on his iPad (blue case, usually in his backpack).

Yes/No: Tom raises his hand for yes. He pushes away or turns his head for no.

Comfort: Showing him a familiar object (his headphones or a favorite snack) can help him feel safe. Do not assume he doesnโ€™t understand you โ€” he comprehends more than he can express.

Your version
This suggestion was generated automatically. You control what first responders see โ€” review carefully before saving.

Tomโ€™s Red File is ready

All sections are complete. First responders will have what they need.

Identity โ€” complete
Conditions โ€” complete
Medications โ€” complete
Allergies โ€” complete
De-escalation โ€” improved
Communication โ€” improved

You can update any section anytime from your Red File settings.

Create Tomโ€™s emergency card

A printable summary and wallet card with a QR code โ€” for the front door, Tomโ€™s backpack, or his day program. Works even without a phone.

TJ

Emergency Summary

One-page printable for the front door, school, or care facility

COVWAY RED FILE โ€” EMERGENCY INFORMATION
TJ
Tom Johnson
Age 24 ยท Male ยท DOB March 14, 2002
NONVERBAL ยท PENICILLIN ALLERGY
Conditions
ASD Level 2, Type 1 Diabetes
Key Medication
Insulin glargine 20u at bedtime
Communication
Uses AAC app on iPad. Raises hand = yes. Turns head = no.
De-escalation
Covers ears when overwhelmed. Do not restrain. Speak slowly, one instruction at a time.
Allergies
Penicillin (SEVERE), Latex
Emergency Contact
Amber Johnson ยท (612) 555-0142
Where to place this
๐Ÿšช Inside the front door (where EMTs check first)
๐ŸŽ’ Tomโ€™s backpack or day program bag
๐Ÿซ School office or care facility front desk
๐ŸงŠ On the refrigerator
When you update Tomโ€™s Red File, you can regenerate this card to keep it current.

Tom's Red File is ready.

Now let's make sure first responders can find it.

How first responders find the Red File

First responders are trained to look for medical information in specific places โ€” the fridge, the front door, a wallet, and on the person. Covway generates ready-to-print materials for each location so Tom's information is always findable, even when you are not there.

Front door sticker
A weatherproof sticker for the front door. First responders check the door before entering. Place at eye level.
Most important placement
Fridge card
A full-page card for the fridge door. Emergency responders have checked fridges for medical information for decades. This follows that convention.
Wallet card and QR code
A credit-card sized card for Tom's wallet or backpack. Includes his name, primary condition, and a QR code linking to the full Red File.
Wristband QR code
Coming soon โ€” a printable QR code sized for a silicone medical alert wristband. For when Tom is away from home.
Phase 2

Preparing Tom's materials

This only takes a moment.

Front door sticker Ready
Fridge card Ready
Wallet card Ready

All three materials are ready to download.

Tom's emergency materials

Download and print each one. Placement instructions are included.

Medical information inside
Tom Johnson
Scan for emergency info
Front door sticker โ€” 4 ร— 4 inches, weatherproof
Place at eye level on the exterior of the front door or door frame. First responders check the door before entering as standard protocol.
Covway Red File
TJ
Tom Johnson, 24
ASD Level 2 ยท Nonverbal
Allergy
Penicillin
Contact
Amber J.
Fridge card โ€” full page, print and laminate
Attach to the front of the refrigerator door with a magnet. Emergency responders have checked fridges for medical information for decades โ€” this follows that convention.
Tom Johnson
ASD Level 2 ยท Nonverbal
Allergy: Penicillin
Scan QR for full emergency information ยท covway.com
Wallet card โ€” credit card size, print and cut
Place in Tom's wallet, in the front pocket of his backpack, or attached to a keychain. This ensures the Red File is findable even when Tom is away from home.
Once printed, place each material before considering Tom's Red File fully active. A Red File that cannot be found cannot help.

Tom is protected.

His Red File is live. His emergency materials are ready. Anyone who arrives at the door now has what they need to help him safely.

Red File โ€” live and ready
AI completeness โ€” verified
Physical materials โ€” generated

Update Tom's materials any time his Red File changes. Covway will remind you when it is time to reprint.

You have found a Covway Red File.

This is Tom Johnson's emergency medical and communication information, prepared by his family for situations exactly like this one.

Red File โ€” Tom
For first responders ยท Read only ยท No login required
TJ
Tom Johnson
DOB March 14, 2002 ยท Age 24 ยท ASD ยท Nonverbal ยท Maple Grove, MN
โš  ALLERGY: PENICILLIN (SEVERE)
How to communicate with Tom
How Tom communicates

Tom does not use spoken words. He uses gestures, facial expressions, and an iPad AAC device. He points at things he wants and pulls your hand toward what he needs.

What distress looks like

Tom rocks back and forth rapidly, pulls at his shirt, and makes a high-pitched sound. He may drop to the floor. This is not aggression โ€” he is overwhelmed.

What helps

Speak slowly and use his name. Offer his weighted blanket if available. Play his calm playlist on the iPad. Give him 15 to 20 minutes to self-regulate without interference.

What to avoid

Do not raise your voice. Do not restrain him. Do not separate him from his backpack โ€” it contains his communication device and comfort items. Avoid sudden movement or touch.

Do not touch shoulders or grab arms without warning. Speak slowly and calmly โ€” one instruction at a time. Show objects before handing them over. Avoid direct eye contact.

Amber Johnson
Guardian
612-555-0182
David R.
Co-Guardian
763-555-0144
Dr. Reyes
Primary care
763-555-0199
Medical โ€” Dr. Patel โ€” April 19, 10:30 AM
Therapy โ€” Pathways โ€” April 24, 9:00 AM
Red File โ€” Tom
For first responders ยท Read only ยท No login required
TJ
Tom Johnson
DOB March 14, 2002 ยท Age 24 ยท ASD ยท Nonverbal ยท Maple Grove, MN
โš  ALLERGY: PENICILLIN (SEVERE)
Penicillin โ€” severe reaction Latex โ€” moderate reaction
NameDoseSchedule
Insulin glargine (Lantus)10 unitsBedtime
Risperidone0.5 mgMorning
Melatonin3 mgBedtime

Blood type: A positive ยท DNR: No ยท Full resuscitation
Legal guardian: Amber Johnson

How to communicate with Tom
How Tom communicates

Tom does not use spoken words. He uses gestures, facial expressions, and an iPad AAC device. He points at things he wants and pulls your hand toward what he needs.

What distress looks like

Tom rocks back and forth rapidly, pulls at his shirt, and makes a high-pitched sound. He may drop to the floor. This is not aggression โ€” he is overwhelmed.

What helps

Speak slowly and use his name. Offer his weighted blanket if available. Play his calm playlist on the iPad. Give him 15 to 20 minutes to self-regulate without interference.

What to avoid

Do not raise your voice. Do not restrain him. Do not separate him from his backpack โ€” it contains his communication device and comfort items. Avoid sudden movement or touch.

Amber Johnson
Guardian
612-555-0182
David R.
Co-Guardian
763-555-0144
Dr. Reyes
Primary care
763-555-0199
Medical โ€” Dr. Patel โ€” April 19, 10:30 AM
Therapy โ€” Pathways โ€” April 24, 9:00 AM

Review Red File update

Covway noticed a change. You decide what goes in the Red File.

Currently in Red File

Risperidone 0.5mg twice daily.
Melatonin 3mg nightly.

Updated in Vault on March 22

Risperidone 1.5mg twice daily (dose reduced by Dr. Patel).
Melatonin 3mg nightly.

Covway noticed a change. Nothing updates automatically โ€” you decide what goes in the Red File.

Tom's Red File is up to date

The medication list has been updated. First responders will see the current information.

Share Red File

Make Tomโ€™s emergency info accessible to first responders

Scan to view Tomโ€™s Red File

How to share
Print an ID card
Wallet-sized card with QR code โ€” same size as a driverโ€™s license
Add to lock screen
Works like Apple Medical ID โ€” accessible without unlocking the phone
Text or email the link
Send to a trusted contact, day program, school, or doctorโ€™s office
Manage link access
View whoโ€™s accessed the Red File, revoke or refresh the link
The Red File link is read-only. No one can edit Tomโ€™s information from it. You can revoke access anytime.

Red File ID Card

Prints at driverโ€™s license size (3.375โ€ณ ร— 2.125โ€ณ). Cut along the dotted line.

Front
COVWAY RED FILE
TJ
Tom Johnson
Age 24 ยท Male ยท He/Him
Autism (Level 2) ยท Nonverbal
Penicillin allergy
Back
EMERGENCY INFORMATION
Conditions ASD Level 2, Nonverbal, Type 1 Diabetes
Medications Insulin glargine 20u, Risperidone 1mg
Allergies Penicillin (severe), Latex
Emergency Amber Johnson (612) 555-0142
This person may not be able to communicate. Scan QR on front for full Red File including comfort protocol and communication needs.

Print on cardstock for durability. Laminate if possible.

Where to put it
๐Ÿ‘› Wallet or ID holder
๐Ÿ  On the refrigerator (where EMTs check first)
๐ŸŽ’ Backpack or day program bag
โ™ฟ Wheelchair pouch or AAC device case
๐Ÿ“ฑ As a phone lock screen wallpaper (screenshot the QR code)

Link Access

Monitor and control who views Tomโ€™s Red File

Recent access
Red File viewed
Today at 2:15 PM ยท iPhone, Maple Grove, MN
Red File viewed
March 22 at 9:41 AM ยท Android, Minneapolis, MN
Link created by you
March 15 at 10:00 AM
Revoking the link immediately disables all printed QR codes and shared URLs. You can generate a new link and reprint cards anytime.

Ask about Tom's care

Ask anything about Tom's care โ€” documents, deadlines, resources, or how caregiving works.

What is Tom's current insulin dosage? 2d
When does Tom's Medicaid renew? 5d
Who is Tom's legal guardian on file? 1w
Ask helps you find โ€” not decide.

Covway searches your own documents to surface information about Tom's care. It does not provide medical advice, diagnoses, or treatment recommendations. Always consult Tom's healthcare providers for medical decisions.

Red File is for emergencies. If Tom needs immediate help, go to the Red File on your Home screen. It works without a login.

Ask about Tom's care

What medications is Tom currently taking?
C
Searching Tom's documents...
Answers come from your approved documents. This is not medical advice.

Ask about Tom's care

What medications is Tom currently taking?
C

Based on Tom's medication list, he is currently taking:

  • Insulin glargine (Lantus) โ€” 20 units at bedtime
  • Risperidone โ€” 1mg twice daily
  • Melatonin โ€” 3mg at bedtime
  • Vitamin D3 โ€” 2000 IU daily
Tom's Medication List
Health folder ยท Updated Mar 12, 2026

Based on your documents โ€” not medical advice.

This answer is based on Tom's documents. You decide what to do with it.
Reviewed by Amber
Was this helpful?
Answers come from your approved documents. This is not medical advice.

Ask about Tom's care

When does Tom's Medicaid renew?
C

Tom's Medicaid renewal is due June 15, 2026. Here's what your documents show:

  • His current eligibility period ends June 15, 2026
  • Renewal paperwork was mailed to your address on record
  • He qualifies under the disability waiver program (Katie Beckett)
One source was last updated 5 months ago
From 2 documents
Medicaid Eligibility Letter
Benefits folder ยท Updated Jan 10, 2026
Katie Beckett Waiver Application
Benefits folder ยท Updated Oct 3, 2025

Based on your documents โ€” not medical advice.

Deadline approaching
Tom's Medicaid renewal is in 81 days. Would you like a reminder?
Reviewed by Amber
Answers come from your approved documents. This is not medical advice.

Review before sharing

Sharing with
DR
David R. Co-Guardian
MR
Maria R. Caretaker
Message preview

Hi โ€” I asked Covway about Tom's current medications. Here's what it found:

  • Insulin glargine (Lantus) โ€” 20 units at bedtime
  • Risperidone โ€” 1mg twice daily
  • Melatonin โ€” 3mg at bedtime
  • Vitamin D3 โ€” 2000 IU daily

Source: Tom's Medication List (updated Mar 12, 2026)

This information was retrieved from Tom's documents. It is not medical advice.

Ask about Tom's care

How do I update Tom's legal guardianship if I need to add my sister?
C

I found some information about Tom's guardianship, but this involves legal steps that I'm not qualified to guide you through.

Your documents show that you are currently listed as Tom's sole legal guardian, established through a court order dated March 2019.

This involves a legal decision.

Ask can show you what's in your documents, but please consult a legal professional before making changes to Tom's guardianship.

Guardianship Court Order
Legal folder ยท Mar 14, 2019

Based on your documents โ€” not medical or legal advice.

JL
Jessica Lopez
Your Care Navigator

Jessica can help with guardianship questions and connect you with the right resources. I'll share our conversation so you don't have to repeat yourself.

Answers come from your approved documents. This is not medical or legal advice.

Ask about Tom's care

What is Tom's physical therapy schedule?
C

I couldn't find anything about this in Tom's documents.

This might mean the information hasn't been uploaded yet, or it may be described differently in your files.

Answers come from your approved documents. This is not medical advice.

Ask about Tom's care

Are there any programs that could help pay for Tom's day services?
C
From Covway

Yes โ€” based on Tom's profile and your location in Minnesota, there are two programs that may help.

The Minnesota DD Waiver covers day services and employment support for adults with developmental disabilities. Tom appears to meet the eligibility criteria based on his care profile.

There is also the Community Access for Disability Inclusion (CADI) Waiver, which specifically funds community participation and day programs.

The Compass
Minnesota DD Waiver Tom likely qualifies
CADI Waiver Review eligibility
Answers come from Tom's care profile and Covway's resource database.

Ask about Tom's care

Who is taking care of Tom this weekend?
C
From Covway

This weekend, Maria R. is scheduled for both Saturday and Sunday. Her shift starts at 8:00 AM each day. David R. is listed as backup on Sunday afternoon if needed.

Handoff
MR
Maria R. โ€” Caretaker Saturday 8:00 AM โ€“ 5:00 PM
MR
Maria R. โ€” Caretaker Sunday 8:00 AM โ€“ 5:00 PM
DR
David R. โ€” Backup Sunday afternoon if needed
Schedule information from Covway Handoff.

Ask about Tom's care

Is there anything coming up I need to deal with?
C
From Covway

There are three upcoming deadlines on Tom's Watch. The most urgent is his Medicaid renewal on June 15 โ€” that is 81 days away and needs two documents. His SSI annual review is due August 18. His guardianship court review is November 3 and all documents are already ready.

The Watch
Medicaid renewal June 15, 2026 โ€” 81 days โ€” Needs 2 documents
SSI annual review August 18, 2026 โ€” 145 days
Guardianship court review November 3, 2026 โ€” Documents ready
Deadline information from Tom's Watch.

Ask about Tom's care

Is Tom's risperidone dose too high?
C

That is an important question and one that Dr. Patel should answer โ€” medication decisions for Tom need to come from his prescribing doctor, not from Covway.

I can help you prepare for that conversation if it would be useful.

Dr. Ravi Patel
Tom's prescribing physician
(612) 555-0193 โ€” Tap to call
From Tom's care profile

Not medical advice

Covway does not provide medical advice. Always consult Tom's care team.

Ask about Tom's care

When did Tom last take his risperidone?
C
From Covway

Tom's last confirmed risperidone dose was this morning at 8:06 AM, logged by you. His evening dose is scheduled for 8:00 PM tonight โ€” that is in 4 hours.

Medications
Morning dose โ€” 8:06 AM Confirmed by Amber
โœ“
Evening dose โ€” 8:00 PM Upcoming
โ€ข
Medication tracking from Covway Watch.

Ask about Tom's care

What appointments does Tom have coming up?
C
From Covway

Tom has two appointments in the next two weeks. He has a medication management appointment with Dr. Patel on April 19 at 10:30 AM, and a speech therapy session at Pathways on April 24 at 9:00 AM.

Appointments
Medical
Dr. Patel April 19, 2026 ยท 10:30 AM
Therapy
Pathways April 24, 2026 ยท 9:00 AM
Appointment data from Covway Watch.

Ask about Tom's care

Add Maria as a Caretaker to Tom's Circle.
C
Covway action

I'm about to add Maria Rodriguez to Tom's Circle as a Caretaker. She will be able to see Tom's Red File, Care Journal, and coordination features. She won't have access to Legal or Financial folders.

Ask about Tom's care

Add Maria as a Caretaker to Tom's Circle.
C

Maria Rodriguez has been added to Tom's Circle as a Caretaker. An invitation has been sent to her email.

Ask about Tom's care

Schedule a medication management appointment with Dr. Patel on May 15 at 10am.
C
Covway action

I'm about to add a medication management appointment with Dr. Patel on May 15 at 10:00 AM to Tom's Watch. I'll set reminders for 1 day before and 2 hours before. Does this look right?

Ask about Tom's care

Add someone to the Circle.
C
Covway action

I can help with that. What is their name and what role should they have?

Ask about Tom's care

Delete Tom's medication records.
C

Deleting medication records needs to be done from the Vault directly so nothing important gets lost by accident. Want me to take you there?

Ask about Tom's care

Log that Tom had a great day at Pathways today and was calm all afternoon.
C
Covway action

I'm about to add this to Tom's Care Journal:

Dated today at 2:47 PM.

Ask about Tom's care

Tom's medications changed โ€” update his Red File.
C
Covway action

I'll take you to Tom's Red File so you can review and update it. The Red File can only be updated by you directly โ€” I'll never change it automatically.

Ask about Tom's care

Tap to stop

Speak naturally โ€” Covway will show your words as text before sending.

What is Tom's current insulin dosage? 2d
When does Tom's Medicaid renew? 5d
Who is Tom's legal guardian on file? 1w

Ask about Tom's care

Tap to edit before sending.

Your voice input is kept on-device during transcription.

What is Tom's current insulin dosage? 2d
When does Tom's Medicaid renew? 5d

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PDF, JPG, or PNG ยท Up to 15 MB
  • What this document is
  • What it's asking you to do
  • Key dates and deadlines
  • Words you might not know
Medicaid renewal letter Done
SSI award letter
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Medicaid_denial_letter.pdf Uploaded
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โ€บ

Plain language summary

Medicaid denial letter ยท Mar 15, 2026

Draft โ€” not yet shared

What this document is

A letter from Minnesota Medicaid saying Tom's home care application was denied because his "level of care" assessment did not meet the threshold for home-based services.

What it is asking you to do

File an appeal within 90 days. You can appeal by phone (1-800-657-3629) or in writing. The letter includes a form on page 3.

View page 3 of your document โ€บ

Key dates and deadlines

Appeal deadlineApr 19, 2026
Letter dateMar 15, 2026
Not sure? Ask the Watch โ€บ

Words you might not know

This summary was created by Covway. Review it before sharing.
This is a simplified version โ€” refer to the original document for exact wording. Covway does not provide medical or legal advice.
Reviewed by Amber
โ€บ Soomaali

Plain language summary

Warqadda diidmada Medicaid ยท Mar 15, 2026

Draft โ€” not yet shared

Waa maxay warqaddan

Warqad ka timid Minnesota Medicaid oo sheegaysa in codsiga daryeelka guriga ee Tom la diiday sababtoo ah "heerka daryeelka" uu qiimayntiisu aanu gaarin heerka adeegyada guriga.

Maxay kaa rabaysaa inaad samayso

Racfaan ka qaad 90 maalmood gudahood. Waxaad racfaan ka qaadi kartaa taleefanka (1-800-657-3629) ama qoraal ahaan. Warqaddu waxay ku jirtaa foom bogga 3.

Taariikhaha muhiimka ah

Wakhtiga racfaankaApr 19, 2026
Taariikhda warqaddaMar 15, 2026

Erayada aadan aqoon

This summary was created by Covway. Review it before sharing.
This is a simplified version โ€” refer to the original document for exact wording. Covway does not provide medical or legal advice.
Reviewed by Amber

Share with your Circle

This is a preview of what your Circle sees. Nothing is shared until you approve it.

Medicaid denial letter
Summary: Tom's home care application was denied. Appeal deadline: Apr 19, 2026. Action needed: file appeal by phone or in writing.
DR
David R.
MR
Maria R.
This summary will be saved to the Vault and shared with David R. and Maria R.
Nothing is shared until you approve it. Review the summary before sharing.

Tom's Vault

12 documents ยท 4 folders

Legal
4 docs ยท Feb 14
Health
8 docs ยท Mar 17
8 docs
Financial
Empty
Needs attention
Identity
ID ยท Birth cert.
Medicaid denial letter
HealthMar 17, 2026
Approved
Guardianship order
LegalFeb 14, 2026
Stored
Insurance card (front)
HealthJan 9, 2026
Stored
Understand a document

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Health

Sort by:
Medicaid renewal notice
Jun 4, 2026 ยท Renewal deadline approaching
Alert
Medicaid denial letter
Mar 17, 2026
Approved
Prescription summary
Jan 8, 2026
Approved
Insurance card (front)
Jan 9, 2026
Stored
Care plan โ€” 2026
Dec 8, 2025
Approved
EOB โ€” Blue Cross
Dec 12, 2025
Stored

Medicaid denial letter

Jun 21, 2025 ยท Health

Approved
Visible to you and Sarah (Co-Guardian)
AI Plain language summary Approved

Reviewed Mar 17, 2026

What this document is

A letter from Minnesota Medicaid saying Tom's home care application has been denied.

What it is asking you to do

Appeal within 90 days by calling 1-800-657-3629.

Key dates and deadlines

Appeal deadline: Apr 19, 2026

Added to The Watch

Words you might not know

Translate to plain language

Get a simple summary in English or your family's language

Financial

Empty ยท Needs attention

This folder is empty

Financial documents help Covway track Tom's benefits and deadlines. This folder needs attention because key documents are missing.

Tap any item to start uploading it.

Add a document

Covway can explain it and save it to Tom's Vault.

or
Explain in plain language
Covway will read this document and create a simple summary after upload.
Shared cautiously. Never shared without your approval.

Document saved

SSI award letter โ†’ Financial

Covway is reading your document nowโ€ฆ

AICovway found the following
Redetermination date
September 15, 2026
Monthly benefit amount
$943/month
Suggested category
Financial โ†’ Benefits
Confirmed
These suggestions need your approval before anything changes.

Upload didnโ€™t go through

This can happen with a weak connection or if the file is too large. Your document wasnโ€™t saved yet.

File Tom_Medicaid_Letter.pdf
Size 4.2 MB
Reason Connection interrupted
If this keeps happening, try a smaller file (under 15 MB) or switch to Wi-Fi.

Tom's Circle

4 people with access to Tom's care

AJ
Amber Johnson (you)
Primary Guardian ยท All access
Active now
Guardian
DR
David R.
Tom's uncle
Active 2 days ago
Co-Guardian
MR
Maria R.
Respite caretaker
Active 1 week ago
Caretaker
TJ
Tom Johnson
Self-Advocate
Active today
Self-Advocate
Sarah Johnson โ€” Invitation sent Mar 22
Waiting to accept
David R. viewed Medicaid denial letter
2d ago
Maria R. completed Watch checklist item
4d ago
You shared Care plan โ€” 2026 with David
1w ago
DR
David R.
Co-Guardian ยท Tom's uncle
Active 2 days ago
Co-Guardian
Legal
Full access
Health
Full access
Financial
Full access ยท Empty
Identity
Full access
Red File access
Can view and edit
Watch visibility
Can see deadlines
Viewed Medicaid denial letter
2d ago
Viewed Care plan โ€” 2026
5d ago
Completed SSI paperwork checklist
1w ago
Medicaid denial letter
Shared Mar 22, 2026
Approved
Care plan โ€” 2026
Shared Jan 12, 2026
Approved

Invite someone to Tom's Circle

They will only see what you choose to share with them.

We'll send the invitation by email. Phone is for your records only.

Co-Guardian

Everything you can see, except billing and account settings.

Caretaker

Only documents you specifically share with them. Nothing else.

Sarah will receive an invitation by email. She will not see anything until you share it.

What each role can see

You are always in control of what your Circle sees.

Primary Guardian

Full access to everything. Manages all Circle members and billing.

All Vault folders and documents
Red File (view and edit)
Circle management and billing
Watch deadlines and alerts
Ask (all approved documents)
Co-Guardian

Full care access. Cannot change billing or account settings.

All Vault folders and documents
Red File (view and edit)
Watch deadlines and alerts
Ask (all approved documents)
Billing and account settings
Caretaker

Sees only what you explicitly share. Nothing else visible.

Documents shared directly with them
Handoff shift notes (submit and read)
Full Vault or Red File access
Watch or Ask access
Self-Advocate

For the person being cared for. Their own information, their own voice.

Their own Red File (view only)
Documents shared with them
Other members' information

Tom can request changes to his Red File through Amber.

You're Tom's Circle

Right now it's just you. As you add people โ€” family, caretakers, therapists โ€” they'll see only what you allow and can help with Tom's care.

Co-Guardian
Full care access
Caretaker
Shared docs only
Self-Advocate
Own info + shared

You can change anyone's access anytime.

Invitation Sent

Sarah Johnson

Sent to sarah.johnson@email.com
Role Caretaker
Relationship Aunt

Sarah will appear as Pending in your Circle until she accepts. She won't see anything until you share it.

Remove David R.?

David will immediately lose access to everything you've shared with him. He will no longer be able to view Tom's documents, Red File, or care information.

Current role Co-Guardian
Shared documents 2 documents
Member since Jan 12, 2026

This can't be undone. You can always re-invite David later, but he'll need to accept again.

Edit Member

Update David's role, relationship, or contact info.

Co-Guardian

Everything you can see, except billing and account settings.

Caretaker

Only documents you specifically share with them. Nothing else.

Changing David's role will update his access immediately. He'll be notified.

SJ
Sarah Johnson
Caretaker ยท Tom's aunt
Invitation pending
Caretaker
Waiting to accept
Invited on March 22, 2026
Sent to sarah.johnson@email.com
Phone (612) 555-0147
Days waiting 3 days
She'll appear in your Circle as a Caretaker
She'll only see documents you specifically share
You can change her access anytime

Sarah hasn't seen any of Tom's information yet. Cancelling will delete the invitation entirely.

Tom's Self-Advocate Settings

Configure what Tom can see and do within Covway. These settings help him stay informed while you stay in control.

TJ
Tom Johnson
Age 24 ยท Self-Advocate
Self-Advocate
His own Red File
View only โ€” can request changes through you
Health documents
View shared documents only
Daily schedule
View today's plan and who's on shift
Circle members
See who is in his Circle
Request changes to Red File
Sends request to you for approval
Use Ask feature
Ask Covway questions about his care
Upload documents
You'll review before they're filed

Tom can request changes to his Red File through Amber. All requests require your approval before anything is updated.

Share Invite Link

Send this link to someone you'd like to invite to Tom's Circle. They'll be asked to create an account and will appear as Pending until you approve.

Anyone with this link can request to join Tom's Circle. You'll still need to approve them before they see anything.

Notifications for David R.

Choose when you want to be notified about David's activity.

Views a document
When David opens any shared document
Downloads a document
When David saves a copy to his device
Views the Red File
When David accesses Tom's emergency info
Edits the Red File
When David makes changes to emergency info
Starts a Handoff shift
When David begins caring for Tom
Completes a Watch item
When David checks off a task or deadline
4 of 6 notifications enabled

Activity Log

Everything that's happened across Tom's Circle.

Today โ€” March 25
AJ
You uploaded IEP evaluation โ€” March 2026 to Health
1h ago
MR
Maria R. started a Handoff shift
3h ago
March 23
DR
David R. viewed Medicaid denial letter
10:42 AM
DR
David R. downloaded Medicaid denial letter
10:43 AM
AJ
You sent an invitation to Sarah Johnson
9:15 AM
March 21
MR
Maria R. completed Watch checklist item
4:30 PM
MR
Maria R. ended Handoff shift โ€” summary posted
3:00 PM
March 18
AJ
You shared Care plan โ€” 2026 with David R.
2:15 PM
DR
David R. viewed Care plan โ€” 2026
6:40 PM
TJ
Tom requested a Red File change โ€” "Update allergies"
11:20 AM

Manage Access

See and change who has access to each folder at a glance.

Legal 3 members
DR
David R. Co-Guardian
MR
Maria R. Caretaker
TJ
Tom J. Self-Advocate
Health 3 members
DR
David R. Co-Guardian
MR
Maria R. Caretaker
TJ
Tom J. Self-Advocate
Financial 1 member
DR
David R. Co-Guardian
MR
Maria R. Caretaker
Identity 1 member
DR
David R. Co-Guardian
MR
Maria R. Caretaker

Changes take effect immediately. Members will be notified when their access changes.

Watch

Deadlines, appointments, and medications

81 days
Medicaid renewal
Benefits ยท Due June 15, 2026
1 of 4 steps done
145 days
SSI annual review
Benefits ยท Due Aug 18, 2026
Not started
222 days
Guardianship court review
Legal ยท Due Nov 3, 2026
All documents ready
258 days
IEP annual review
Education ยท Due Dec 9, 2026
2 of 4 steps done
310 days
Prescription refill โ€” Risperidone
Health ยท Due Jan 30, 2027
Not started
28 days
Review Red File
Safety ยท Next review Apr 23, 2026
Every 30 days ยท Last reviewed Mar 24
Medical
Dr. Patel โ€” Medication mgmt
April 19, 2026 ยท 10:30 AM
Therapy
Speech therapy โ€” Pathways
April 24, 2026 ยท 9:00 AM
Risperidone 0.5mg
8:00 AM ยท Confirmed by Amber at 8:06 AM
โœ“
Risperidone 0.5mg
8:00 PM ยท Upcoming
โ€ข
Melatonin 3mg
9:00 PM ยท Upcoming
โ€ข
81
days remaining

Medicaid renewal

Benefits Due June 15, 2026

Tom's Medicaid coverage requires annual redetermination. Minnesota DHS will send a renewal packet approximately 60 days before the deadline. You'll need to verify income, disability status, and residency.

Detected from Medicaid_approval_2025.pdf
Prep checklist
Documents in Vault
Medicaid_approval_2025.pdf
Health ยท Uploaded Jan 12, 2026
SSI_award_letter.pdf
Financial ยท Uploaded Feb 3, 2026
Helpful resources
MN Medicaid Renewal Guide
Step-by-step process for Minnesota families
โ†’
Hennepin County DHS Office
Phone, hours, and document drop-off
โ†’
Assigned to
AJ
Amber Johnson
Primary Guardian
Ask about Medicaid renewal...
Alerts at 60, 30, and 7 days Edit
New document uploaded
Guardianship_Order_2026.pdf

Covway found a deadline

We detected an important date in this document. Would you like to track it?

Date detected
March 15, 2027
"Annual guardianship report due no later than one year from the date of this order."
Found on page 4, paragraph 8
Suggested Watch item
Name Guardianship annual report
Category Legal
Due date March 15, 2027
Alerts 60, 30, 7 days before
Checklist Pre-built (4 steps)
You can edit any details after adding. Covway never adds deadlines without your approval.

Add a deadline

Start from a template or create your own.

Common deadlines
Medicaid renewal
4-step checklist
SSI/SSDI review
3-step checklist
Guardianship report
5-step checklist
Prescription refill
2-step checklist
IEP / ISP review
4-step checklist
Provider appointment
3-step checklist
Or add your own
12
days past due

Power of Attorney renewal

Legal Was due March 14, 2026
This deadline has passed

A lapsed Power of Attorney may affect your ability to make legal and financial decisions for Tom. Here's what you can do:

Recommended next steps
1
Contact your attorney
Ask about filing a renewal or extension. Many states allow renewal without re-petitioning.
2
Gather existing POA documents
Check your Vault for the original Power of Attorney. Your attorney will need it.
3
Talk to a Covway Navigator
Jessica can help you understand your options and connect you with legal resources.
Helpful resources
MN POA Renewal Guide
Requirements and forms for Power of Attorney
โ†’
Ask about Power of Attorney renewal...

Watch

Deadlines, appointments, and medications

No deadlines tracked yet

Covway helps you stay ahead of important dates โ€” benefit renewals, court filings, medical appointments, and more.

Three ways to get started
Pick from common deadlines
Medicaid renewal, SSI review, guardianship report, and more โ€” with pre-built checklists.
Upload a document
Covway reads your letters and notices to find deadlines automatically.
Add your own
Track any date that matters โ€” appointments, equipment replacements, yearly check-ups.
As you upload documents to the Vault, Covway will suggest deadlines it finds. You always approve before anything is tracked.

Add appointment

Covway will remind you and log it in Tom's journal.

Optional
Optional

Appointment saved

Covway will remind you 1 day before and 2 hours before.

Medical

Dr. Patel โ€” Medication management

April 19, 2026 ยท 10:30 AM
Hennepin Healthcare, Minneapolis
Dr. Ravi Patel
Tom's prescribing physician
(612) 555-0193 โ€” Tap to call
From Tom's care profile
Notes

Bring updated medication list. Ask about reducing risperidone dose timeline.

Reminders set for 1 day before and 2 hours before

Today's Handoff

Wednesday, March 25

MR
Maria R. is with Tom
Started 2:00 PM ยท 3 hours ago
On duty
Next: Amber J. takes over at 5:30 PM
2:15 PM
Tom had lunch โ€” ate about half. Preferred the soup.
3:00 PM
Took a 30-min walk around the block. Good mood, calm.
4:15 PM
Gave afternoon medication (insulin 12 units). No issues.
4:45 PM
Tom is watching a show. Rocking gently โ€” not distressed.
3:15 PM
๐Ÿ™‚ Tom checked in: Feeling Good
3:10 PM
๐Ÿช Tom chose: Cookie for snack
Afternoon medication
Completed 4:15 PM
Lunch
Completed 2:15 PM
Evening medication
Due by 7:00 PM
Dinner
Due by 6:00 PM

Add medication reminder

Covway will remind the caregiver on shift and log each dose in Tom's journal.

Optional

Medication reminder saved

Covway will remind Maria R. and you at 8:00 AM and 8:00 PM daily. Each dose will be logged in Tom's journal.

Risperidone 0.5mg

Scheduled for 8:00 PM

Missed doses are logged privately in Tom's journal. Nothing is shared with your Circle unless you choose to share it.

Evening dose not yet confirmed

Risperidone 0.5mg was scheduled for 8:00 PM. It has not been logged.

Missed doses are logged privately in Tom's journal. Nothing is shared with your Circle unless you choose to share it.

No shifts logged yet

When you or another caregiver starts a shift, notes and updates will appear here. Handoff keeps everyone on the same page during care transitions.

Maria's Shift Summary

Wednesday, March 25 ยท 2:00 โ€“ 5:30 PM

What happened

Tom had a good afternoon. Ate about half his lunch, went for a walk, watched a show. Calm and content overall.

Medications given
Insulin (12 units) 4:15 PM
Evening meds Not yet
Mood & behavior

Calm. Some gentle rocking during the show โ€” self-regulatory, not distress. Good eye contact during walk.

What to watch for

Tom didn't eat much at lunch. May be hungrier at dinner. Also seemed a bit tired toward the end โ€” might want an earlier bedtime.

Anything unusual

Nothing unusual today.

Previous handoff context

Last shift (Sarah, Mon Mar 23): Tom was more tired than usual. Monitor energy levels.

This handoff will be saved to the Care Journal and visible to Guardians.

AJ

Welcome back, Amber

Hereโ€™s what happened while you were away

MR
Maria R.โ€™s shift
Today 2:00 โ€“ 5:30 PM
What happened

Tom had a good afternoon. Ate about half his lunch, went for a walk, watched a show. Calm and content overall.

Mood

Calm. Some gentle rocking during the show โ€” self-regulatory, not distress.

Watch for

Tom didnโ€™t eat much at lunch. May be hungrier at dinner. Seemed tired toward the end โ€” consider an earlier bedtime.

From Tomโ€™s View
๐Ÿ™‚ Tom checked in: Good at 3:15 PM
๐Ÿช Tom chose: Cookie for snack
๐ŸŽต Tom chose: Music for activity
Still to do tonight
Evening medication
Risperidone 1.5mg + Melatonin 3mg ยท By 9:00 PM
Dinner
Tom may be extra hungry ยท By 6:00 PM
Bedtime routine
Bath, melatonin, music, lights off ยท By 9:15 PM

Quick Log

Add a note to this shift

5:45 PM
This shift so far
4:45 PM

Tom is watching a show. Rocking gently โ€” not distressed.

4:15 PM

Medication: Insulin 12 units โœ”

3:15 PM

Tomโ€™s check-in: Feeling Good ๐Ÿ™‚

3:00 PM

Took a 30-min walk around the block. Good mood, calm.

2:15 PM

Tom had lunch โ€” ate about half. Preferred the soup.

Care Journal

Tom's care record

47 This month
8 Medical
3 Incidents
Pattern observations

Tom's journal mentions sensory overload 6 times in the past 30 days. Five of those entries occurred on days with schedule changes.

Based on entries from Feb 25 through Mar 26. Not medical advice.

Today โ€” March 26
Daily
Good day at Pathways program

Tom had a great day at his day program. Staff said he was engaged in art therapy and ate a full lunch. Came home calm and happy.

2:30 PM Amber
Medical
Risperidone dosage adjusted

Dr. Patel reduced evening dose from 2mg to 1.5mg. Monitoring for next 2 weeks. No side effects noted so far.

10:15 AM Amber 1 doc
Yesterday โ€” March 25
Behavioral
Sensory overload at grocery store

Tom became agitated in the checkout line โ€” loud music and crowds. Used noise-canceling headphones and redirected to the car. Recovered in ~10 minutes.

4:45 PM Maria R.
Decision
Declined SSI representative payee change

SSA offered to switch to organizational payee. After reviewing with David, decided to keep family payee arrangement. Better oversight for Tom's needs.

11:00 AM Amber
Activity
Speech therapy session #14

Therapist noted improvement with AAC device. Tom initiated 3 requests independently. Next session Thursday.

9:00 AM Amber
March 23
Incident
Minor fall in bathroom

Tom slipped getting out of the shower. No visible injury, no head contact. Monitored for 24 hours โ€” no symptoms. Added non-slip mat.

7:20 PM Amber Watch

New Entry

MR
Maria R.
DR
David R.
Supported decision-making
Was Tom involved in this decision?
Tom expressed a preference (AAC device, gesture, or behavior)
Tom was present but could not participate
Decision made without Tom present
Not applicable

Journal entries are your personal care record โ€” not medical advice. Always consult qualified professionals for medical decisions.

Daily Note

Good day at Pathways program

March 26, 2026 ยท 2:30 PM by Amber

Tom had a great day at his day program. Staff said he was engaged in art therapy and ate a full lunch. Came home calm and happy.

He initiated a greeting with a new participant using his AAC device โ€” the first time he's done that unprompted. The staff coordinator, Lisa, said she was "blown away."

Evening routine was smooth. Took his medication without resistance. In bed by 9:15 PM.

๐Ÿ™‚ Good
MR
Maria R. Viewed

This is a personal care record. It does not constitute medical documentation. Consult your healthcare provider for medical concerns.

Annual Report Builder

Generate a court-ready report from your Care Journal, Watch deadlines, and Vault documents.

From March 26, 2025
To March 25, 2026
Care Journal
342 entries ยท 6 categories
Watch deadlines
12 deadlines tracked ยท 10 completed
Vault documents
14 docs ยท 4 folders
Guardian's activities and involvement
Health and medical status
Behavioral observations
Services and activities
Decisions made on behalf of protected person
Incidents and resolutions
Deadlines and compliance status

Covway drafts a report from your data. You review and approve every section before it's finalized. This report does not constitute legal advice โ€” consult your attorney before filing.

Listening...

0:12

Live transcript

Tom had a rough morning โ€” didn't want to get dressed and was hitting his head against the wall. I used the weighted blanket and played his favorite music. He calmed down after about twenty minutes. By lunchtime he was back to baseline. He ate well and watched his iPad quietly for an hour.

Covway detected
Behavioral Self-harm risk: head-banging De-escalation: weighted blanket + music Recovery time: ~20 min

Covway suggests entry types and extracts details from your voice. You always review and approve before saving.

The Compass

Resources matched to Tom's needs

Based on Tom's profile: ASD, age 24, Minnesota, Medicaid
2 resources have upcoming deadlines
Benefits Deadline soon
Minnesota DD Waiver โ€” waitlist open in your county

The Developmental Disabilities waiver provides home and community-based services. Your county's waitlist is accepting applications through May 15.

Financial New
ABLE Account โ€” tax-free savings for Tom

ABLE accounts let individuals with disabilities save up to $18,000/year without losing SSI or Medicaid eligibility. Minnesota has no residency requirement.

Legal
Guardianship reporting guide โ€” Minnesota

Step-by-step guide to filing your annual guardianship report with the court. Includes required sections, sample language, and filing deadlines.

Housing
Section 811 supportive housing โ€” Hennepin County

Federally funded rental assistance for adults with disabilities. New units available in Maple Grove and Plymouth. Application rolling.

Education
Arc Minnesota โ€” self-advocacy workshops

Free monthly workshops teaching self-advocacy skills for adults with IDD. Virtual and in-person options. Designed for participants with AAC devices.

Benefits

Minnesota DD Waiver

Home and community-based services for adults with developmental disabilities

Tom likely qualifies

Based on his age, diagnosis, and Medicaid status.

Waitlist closes May 15, 2026 โ€” 50 days

The DD Waiver is a Medicaid-funded program that provides home and community-based services as an alternative to institutional care. Services include personal care assistance, respite care, day programs, supported employment, assistive technology, and crisis intervention.

Minnesota administers the program through county social services. Each county maintains its own waitlist.

Personal care assistance
Respite care
Day programs
Supported employment
Assistive technology
Crisis intervention
1
Contact Hennepin County

Call (612) 348-4111 or visit their disability services office to request an application.

2
Gather documentation

You'll need Tom's Medicaid card, disability documentation, and a recent assessment.

3
Submit before May 15

The county waitlist accepts applications on a rolling basis. Current window closes May 15, 2026.

Covway surfaces resources based on Tom's profile. Eligibility is estimated โ€” always confirm with the program directly. This is not legal or benefits advice.

Saved Resources

Resources you've bookmarked for later

Benefits
Minnesota DD Waiver โ€” waitlist open in your county
Legal
Guardianship reporting guide โ€” Minnesota

Tap the bookmark icon on any resource to save it here for quick access later.

Eligibility Check

Minnesota DD Waiver

Developmental disability diagnosis

From Care Profile: Autism Spectrum Disorder

Age 18 or older

From Care Profile: Age 24

Active Medicaid enrollment

From Vault: Medicaid_approval_2025.pdf

Minnesota resident

From Care Profile: Maple Grove, MN

Level of care assessment within 12 months

Not found in Vault โ€” you may need a new assessment

4 of 5 criteria met

Tom meets most eligibility requirements. A recent level-of-care assessment may be needed โ€” check with Hennepin County.

This eligibility check is estimated based on Tom's Covway profile. Actual eligibility is determined by the program. Covway does not provide legal or benefits advice.

My Information

Here is what people can see about you, Tom.

Emergency Info
Doctors and paramedics can see this
Shared
Your Documents
Only Mom and Dad can see these
Private
Your Care Team
Maria and David can see your schedule
Shared
Your Journal Notes
Only Mom writes these. You can read them.
Private
Something doesnโ€™t look right?
Tap here and Mom will get a message to check it.
Your Advocate
DR
David R.
David can review your information to make sure everything is fair and accurate.
Your information belongs to you. The people who help take care of you only see what you and your family decide to share.
AJ
Amber Johnson
Guardian for Tom Johnson
Covway Family Plan
Active

Covway v1.0.0

Your data is encrypted and stored securely.

Account Settings

AJ
Amber Johnson
amber.johnson@email.com
(763) 555-0142
โ€ขโ€ขโ€ขโ€ขโ€ขโ€ขโ€ขโ€ขโ€ขโ€ข
Mother / Legal Guardian
1234 Maple Dr, Maple Grove, MN 55311

Notifications

Control what alerts you receive and how

Urgent deadlines (< 30 days)
Push notification + email
Upcoming deadlines (30-90 days)
Weekly email digest
Document staleness alerts
When Vault docs may be outdated
Circle member activity
When someone views or edits documents
Shift handoff reminders
30 minutes before shift changes
New messages
From Circle members and Navigator
New resources matched to Tom
When Covway finds relevant programs
Resource deadline reminders
Application windows closing soon
Daily journal reminder
Gentle nudge to log Tom's day
Annual report reminder
30 days before court filing deadline

Privacy & Sharing

You control who sees what

Circle members see shared entries
Journal and Vault items you mark as shared
Red File visible without login
First responders can access from lock screen
AI document processing
Translator and Ask read your documents to help
AI deadline detection
Covway suggests Watch items from Vault docs
Compass personalization
Match resources to Tom's Care Profile
Voice transcription
Process voice journal entries

Your documents are encrypted at rest and in transit. Covway never sells your data. AI features process data only to serve you โ€” nothing is used for training.

Add to Watch

Covway will track this deadline and remind you as it approaches.

Benefits From The Compass
Minnesota DD Waiver โ€” application deadline
May 15, 2026
50 days

Pre-filled from the Compass resource. You can edit after adding.

Contact Hennepin County

Call (612) 348-4111 to request application

Gather documentation

Medicaid card, disability documentation, recent assessment

Submit application

Before May 15, 2026 โ€” county waitlist window

Medicaid_approval_2025.pdf Ready
Disability_cert_2024.pdf Ready
Recent needs assessment Needed
30 days before
7 days before
1 day before
Day of

This deadline was found by The Compass. You can edit details anytime from Watch.

TJ

Tom Johnson

Age 24 ยท Male ยท Maple Grove, MN
DOB: September 12, 2001
Conditions & Diagnoses
Autism Spectrum Disorder (Level 2) Nonverbal Seizure disorder (controlled)
Used in emergencies, answers questions, finds resources
Medications
Risperidone
1.5mg ยท Evening ยท For behavioral regulation
Melatonin
3mg ยท Bedtime ยท For sleep
Levetiracetam
500mg ยท 2x daily ยท Seizure prevention
Shown to first responders & tracked for refills
Communication
Primary method
AAC device (Proloquo2Go on iPad)
Also uses
Gestures, leading by hand, picture cards
Understands
Simple sentences, visual schedules, routine verbal cues
Shared with first responders, Circle, & caregivers
Sensory Needs
Avoids
Loud noises, bright fluorescent lights, crowded spaces, strong smells
Seeks
Deep pressure (weighted blanket), rhythmic music, water play
Used in de-escalation & shared with caregivers
Daily Routines
7:00 AM
Wake up. Allow 15 min before engaging. Weighted blanket transition.
7:30 AM
Breakfast โ€” prefers warm foods. Use visual schedule on fridge.
8:30 AM
Pathways day program pickup. Backpack on hook by door.
3:30 PM
Home from program. 30 min quiet time with iPad before snack.
9:00 PM
Bedtime routine: bath, melatonin, 10 min of music, lights off by 9:15.
Shared with caregivers on shift & Circle members
Providers
DP
Dr. Ravi Patel
Psychiatrist ยท Park Nicollet
LK
Lisa Kowalski
Speech Therapist ยท Maple Grove Therapy
SW
Dr. Sarah Williams
Primary Care ยท HealthPartners
Used for appointments, questions, & emergencies
Tom's Choice Boards
๐Ÿฝ๏ธ 6 snack options ๐ŸŽฎ 5 activities ๐Ÿ‘• 3 clothing options
Used in Tom's choices, Care Journal, & court report

Tom's Care Profile is stored securely and only shared with Circle members you approve. This is not a medical record โ€” always consult healthcare providers for clinical decisions.

Edit Medications

Changes update the Red File automatically

Risperidone
Melatonin
Levetiracetam

Covway does not provide medical advice. Always consult your healthcare provider before making changes to medications. This record is for care coordination only.

How Tom Communicates

Share this with anyone who spends time with Tom

AAC Device

Proloquo2Go on his iPad (blue case). Tom can construct 2-3 word phrases. Give him 10-15 seconds to respond โ€” he needs processing time.

Leading by hand

Takes your hand and leads you to what he wants. Follow his lead.

Gestures and pointing

Points to objects, nods for yes, turns away for no.

Picture cards

Laminated cards in the kitchen drawer. Uses these when iPad is charging.

Simple, short sentences ("Tom, time for lunch")
Visual schedules and timers
Familiar routine verbal cues
Abstract concepts or figurative language
Rapid or complex instructions
1

Speak calmly and directly. Use his name first to get his attention.

2

Wait 10-15 seconds after asking a question. He needs processing time.

3

If he's upset, don't ask questions. Offer the weighted blanket and play his music playlist (labeled "Tom's calm" on the iPad).

4

He may not make eye contact. This doesn't mean he isn't listening.

Transition planning

Coming in a future update.

When Tom approaches a major life transition โ€” aging out of school-based services, turning 22, or reaching a guardianship milestone โ€” Covway will surface a personalized transition plan.

It will show which services are ending, what adult equivalents are available in Minnesota, and which applications need to start now. You will never face a transition alone.

This feature is in development. It will be available after Covway launches.

My Tools

Turn tools on or off based on what you need right now. You can always change this.

Red File
Emergency info for first responders โ€” works without a login
Always on
Ask
Get answers about Tomโ€™s care, documents, benefits, and more
Always on
Vault
Securely store medical records, legal documents, and care plans
Always on

Based on your answers during setup, Covway turned these on for you.

Circle
Coordinate with caregivers, family, and providers on Tomโ€™s team
Translator
Turn complex medical and legal documents into plain language
Handoff
Shift tracking, notes, and summaries so nothing falls through the cracks
Tomโ€™s View
Let Tom check in, make choices, and participate in his own care

These are available whenever youโ€™re ready. Turn them on to add them to your Covway.

Watch
Track deadlines for Medicaid, guardianship reviews, Rx refills, and more
Journal
Daily care notes, medical updates, and decisions โ€” powers your court report
Compass
Find benefits, programs, and services matched to Tomโ€™s needs and location

More

T
Open Tom's View

Visual schedule, choice boards, and mood check-ins โ€” designed for Tom

Guardian Plan

$9.99/month · Renews May 15

Your Vault is empty

Upload insurance cards, court orders, medical records, and more. Everything in one secure place, organized by category.

When you add documents, they'll be organized like this:

Medical
Legal
Insurance

Start documenting Tom's care

Log daily notes, medical updates, behavioral observations, and provider conversations. Over time, this builds a powerful record for court reports and care transitions.

Journal entries look like this:

Today, 9:14 AM

Tom had a good morning. Ate breakfast independently. New aide Maria arrived on time...

Save observation

This observation will be added to Tom's behavioral notes in his care profile. Co-Guardians will be able to see it.

You are in control of what goes into Tom's care profile. Review this carefully before saving.

Observation saved

This has been added to Tom's behavioral notes. You can find it in his care profile anytime.

Resources matched to Tom

Once you complete Tom's Care Profile, Covway will surface benefits, programs, and services matched to his needs and your location. No more discovering help years too late.

Tom's space โ€” private to Tom
T

Hi Tom

Today is Wednesday

Who is with me today
MR
Maria
My day
7:00
AM
๐ŸŒ…
Wake up
7:30
AM
๐Ÿฅฃ
Breakfast
8:30
AM
Now
๐ŸšŒ
Pathways program
3:30
PM
๐Ÿ 
Home + quiet time
5:00
PM
๐Ÿ
Dinner
9:00
PM
๐ŸŒ™
Bedtime
Tom's space โ€” private to Tom

What do you want?

Tom chose: Cookie ๐Ÿช

This will be saved to Tom's Care Journal

Tomโ€™s space โ€” private to Tom

Tomโ€™s day

Wednesday

8:00 AM
Breakfast
9:00 AM
Pathways program
3:30 PM
Home time
Now
5:00 PM
Dinner
8:00 PM
Bedtime routine
Tom's space โ€” private to Tom

How are you feeling?

Tap how you feel right now, Tom

Tom feels: Good ๐Ÿ™‚

Saved to Tom's Care Journal ยท 2:30 PM

Mood check-ins are part of Tom's Care Journal. They help track patterns over time and inform the annual guardianship report.

Tom's space โ€” private to Tom

Manage Tom's Boards

You choose what's available. Tom chooses what he wants.

Tom selects independently

Tom taps his own choices on his device. Selections are logged to the Care Journal.

When off, a caregiver selects on Tom's behalf. Choices are still logged with the caregiver's name as facilitator.
๐Ÿฝ๏ธ Snack choices
6 items
๐ŸŽ
Apple
๐Ÿง€
Cheese
๐Ÿช
Cookie
๐Ÿฅค
Juice
๐ŸŒ
Banana
๐Ÿฅœ
Crackers
Peanut items excluded โ€” Tom has a Penicillin allergy flagged in Red File
๐ŸŽฎ Activity choices
5 items
๐ŸŽต
Music
๐Ÿ“ฑ
iPad
๐ŸŽจ
Drawing
๐Ÿšถ
Walk
With caregiver
๐Ÿงฉ
Puzzle
๐Ÿ‘• Clothing choices
3 items
๐Ÿ‘•
Blue shirt
๐Ÿ‘•
Red shirt
๐Ÿงฅ
Gray hoodie

Tip: Use photos from your camera roll for items Tom recognizes better visually.

Insight from Tom's choices

This month, Tom chose Music 12 times and iPad 8 times. He hasn't picked Drawing in 3 weeks โ€” you may want to swap it for something new.

Tom's choices are logged to the Care Journal as self-directed decisions. This data supports person-centered planning and guardianship reporting.

My Safety

This is private. No one else can see this.

People who can help me
911 Emergency
Police, fire, or ambulance
Adult Protective Services
Minnesota: (844) 880-1574
Disability Rights Minnesota
(800) 292-4150
This is completely private.
Your caregiver cannot see this page. They cannot see if you use it. No one in your Circle will know. Only the people above will be contacted.
Tom's space โ€” private to Tom
T

Hi,

Tom

How are you today?

Pick what feels right.

What kind of โ€œnot greatโ€?

Tap the one closest to how you feel.

Tell me about it

Hold the button and talk. I'll listen as long as you need.

Listeningโ€ฆ

Take your time, Tom.

Is this right?

I want to make sure I heard you.

C
Covway heard you say:
โ€œI'm sad because I miss going to the rec center on Tuesdays. I want to go back.โ€
If you want to share with Mom:

Tom is feeling sad. He misses Tuesday rec center and would like to go back.

A
Send to Amber (Mom)
She'll see it next time she opens Covway

Mom is choosing your dentist

She wants to know: which one feels good?

๐Ÿ“
Both are close to home
Less than 15 minutes away
๐Ÿ‘ฅ
Both work with grown-ups like you
Special care dentists
โœ…
Insurance covers both
You won't have to pay

Which one sounds better to you?

Tap to hear about each one.

Send Tom's information

Who's the new person caring for Tom?

Tell me a little about them and I'll figure out what they need to know.

You said
โ€œTom is starting with a new pediatric neurologist next week โ€” Dr. Sarah Patel at Children's Hospital.โ€
๐Ÿ“‹ Medical specialist ๐Ÿฅ Children's Hospital ๐Ÿง  Neurology
I'll prepare:

Building the handoff

Working on Tom's handoff packet

This usually takes about a minute. You can leave this screen โ€” I'll let you know when it's ready.

Pulled Tom's medical history
12 conditions, 4 medications, 3 allergies
Found 3 relevant past reports
From Dr. Liu (2024), Dr. Hayes (2023, 2022)
4
Formatting for Children's Hospital intake
Their preferred format from past records
5
Preparing secure transmission
Patient portal upload + backup PDF

Ready to send

Tom's handoff for Dr. Sarah Patel

I built this for a new pediatric neurologist seeing Tom for the first time. Tap any section to read the details or change what's included.
๐Ÿ“‹
Medical Summary
2 pages ยท Tom Johnson, age 24

Sent securely to Dr. Patel

Children's Hospital confirmed receipt at 9:44 AM. Dr. Patel's office will reach out before Tom's appointment.

๐Ÿ“ค
Sent via Children's Hospital secure portal
โœ“
Received 9:44 AM today
๐Ÿ“‹
Logged in Tom's record Yes
๐Ÿ“…
Reminder set Follow up in 7 days

Tuesday, May 12

Capture a moment

You're at Dr. Liu's office. Tom's neurology appointment is happening now.

Tap and talk

Tell me anything about Tom's care. I'll figure out where it goes.

Recent captures

Listening

Take your time

0:34
Transcript

Dr. Liu increased Tom's Keppra to 750 milligrams twice a day. He wants to see Tom back in eight weeks. He's also referring us to Children's sleep clinic โ€” Dr. Patel โ€” because Tom's been having more morning seizures

I heard 4 things

Here's what I'm updating

You said
โ€œDr. Liu increased Tom's Keppra to 750 milligrams twice a day. He wants to see Tom back in eight weeks. He's also referring us to Children's sleep clinic โ€” Dr. Patel โ€” because Tom's been having more morning seizures.โ€
I'll update these places

Pattern noticed

Tom's morning seizures are increasing

I noticed this from your voice notes over the last 60 days. You may want to talk to Dr. Liu about it.

๐Ÿ“ˆ
Seizure activity, last 90 days

7 seizures in 90 days, with 5 between 6โ€“9am. Frequency is up 30% since the March dose change.

FebMarAprMayNow

Tracked from your voice notes